NEC Display Solutions Deutschland, Österreich, Schweiz

Service Types

ES Exchange Service

A refurbished buffer unit of the same or higher specifications is delivered to the customer and the authorized service centre (ASC) arranges the collection of the customer’s faulty unit.
The customer keeps the replacement unit. NEC repairs and refurbishes the defect unit and re-uses it for other cases. The transportation costs - both ways – are covered by NEC.


*Service availability depends on the Service Region

DOA DOA Service

A fabric new unit of the same or higher specifications is delivered to the customer and the ASC arranges the collection of the customer’s faulty unit. The customer keeps the replacement unit. NEC repairs and refurbishes the defect unit and re-uses it for other cases. The transportation costs - both ways – are covered by NEC.


Note: the DOA service is available within the first 15 days upon final customer date of purchase.

*Service availability depends on the Service Region

CRR Collect, Repair & Return Service


The ASC arranges the collection of the defect unit, repairs it and returns it to the customer once the repair is completed. The transportation costs - both ways – are covered by NEC.

*Service availability depends on the Service Region

RTB Return to Base Service


The customer brings - or sends – the unit to an Authorized Service Centre on his behalf. The ASC repairs it and returns it to the customer once the repair is completed. The costs for the return of the unit to the customer are covered by NEC.

*Service availability depends on the Service Region

De-/Re-Install Service

De-/re-install service includes a next business day on-site visit by a qualified technician Upon evaluation of the fault, the technician will either repair the fault on-site or replace the product.

  • Next business day service
  • Delivery of swap unit to customer
  • Onsite swapping by technician
  • De-install defective unit
  • Re-install the swap unit
  • Functional test of the swap unit
  • Collection of defective unit from customer


*Service currently available in Italy, France, Spain, Germany and United Kingdom. Further countries to follow.

On-Site Service


An On-Site Service is available for the 82” Large Format Displays . In case of a technical defect, a technician will be dispatched and repair the unit on location. If repair not possible, the unit will be replaced.

*Service availability depends on the Service Region